Free guidance · UK and Ireland
Help with a
gambling complaint
Understand your options, know what to keep and find help when you need it.
No registration. We do not take cases or accept documents.
What do you need help with?
I cannot withdraw my money
Delayed payments, disputed winnings or money left in a closed account.
I think the company ignored signs of harm
Requests to stop, self-exclusion or concerns you raised about your gambling.
I need help with gambling now
Find independent support. You do not need to make a complaint.
If you want to complain
Start with what you know.
Keep the company’s reply, the dates and the amount in question. Our guides explain what to ask and how to make a factual complaint yourself.
Read the complaint guidesWhat you will leave with
- Steps to take and details to check.
- Questions to ask the gambling company.
- A list of records to keep or request.
We help you prepare. We do not send complaints, decide who is at fault or promise a refund.