Ask for your gambling account records
A targeted request can help you understand the sequence of events. You can prepare one without uploading your documents here.
Follow the steps below. Keep your records privately; do not send them to this site.
Ask for information connected to the issue
This might include transaction records, withdrawal requests, complaint messages, self-exclusion requests or recorded customer interactions. Add a relevant date range.
Ask for your personal information, rather than demanding every internal company document. Some information may be restricted or exempt.
Use the right contact and protect your details
The company’s privacy notice should name the organisation responsible for your personal information (the data controller) and how to request a copy. Give it only the identifying details needed to locate your records. Use a secure channel for any justified identity check.
Do not send identity documents or medical records to Blue Canvas AI. This website does not accept evidence.
Keep the two processes separate
A complaint asks the operator to address what happened. A records request asks for personal information. Neither should be assumed to pause a court or complaint deadline.
Check current ICO guidance for the UK or DPC guidance for Ireland. Applicable rights, exceptions and response timings need checking for the particular controller.
Sources checked . General information, not legal advice. The rules that apply depend on where and when this happened.